Plans and billing
Every firm starts with a 14-day trial of the Studio plan, with no card. Owners choose a plan in Settings, under Billing. Upgrades apply straight away and downgrades at the end of the paid period. If a trial ends or a plan is cancelled, the account becomes read-only; nothing is deleted.
Choose a plan
Only owners can change billing. Go to Settings, then Billing, choose Monthly or Annual, and select Choose on the plan you want. Payment is handled by our payment partner; your card details never reach Denby. Annual billing costs ten months’ price for twelve.
Change plans
- Upgrading applies straight away.
- Downgrading applies at the end of the period you’ve paid for. If you’re over the smaller plan’s limits, Denby says exactly what to change first, such as “You have 31 active clients. The Studio plan allows 25. Archive 6 clients to downgrade.”
Update payment details
On Billing, select Update payment.
If a payment fails
We email the owner the day it fails, and again after three and seven days. If it isn’t resolved within ten days, the account becomes read-only until it is. Paying restores everything at once.
Cancel
Select Cancel plan on Billing. Everything keeps working until the end of the paid period; then the account becomes read-only.
What read-only means
You and your clients can still sign in, see and download everything, and you can export all your data. You can’t add clients, send requests or upload new files until a plan is active again. See export or delete your data.